Whilst holding the controllers, be sure to press the small recessed buttons on both controllers (one has a three lines on it, the other has an O on it) as pressing these will usually start the controllers up and make them visible within VR. If this doesn’t make the controllers visible, it may be that the controllers do not have enough battery to operate. Each controller has a battery compartment lid at the base which slides off downwards (it’s held on magnetically). Remove the original batteries, and replace both with a brand new AA battery. Replace the battery compartment lids and try the controllers again in VR. A solid white light on a controller means that it is connected to the headset, whilst a blinking white light means that it is trying to connect.
There are a number of ways to help your eyes focus on the image when wearing the headset.
1) If you use reading or long distance glasses, be sure to wear them whilst using the headset, as viewing VR screens requires glasses wearers to keep their glasses on - please note, there is enough space inside the headset to fit 95% of all glasses styles, put your glasses on first, then place the headset gently over your glasses, before pulling the rear headstrap down over the back of your head. Please reverse this process when taking off the headset, to ensure your glasses aren’t damaged.
2) Humans all have varying distances between their eyes (known as their IPD or inter-pupillary-distance), as such the headset has three different IPD settings you can set it to, smaller, average, larger. The headset should be set to the average setting for the majority of users, but if you find the image to be blurry or hard to focus on, try using the smaller or larger settings instead. The IPD can be set by gently sliding the lenses inside the headset closer together or further apart - there is an indicator between the lenses that tells you which setting they are currently on.
3) The headset should always been worn with the face cushion flat against your face (like a scuba mask or ski mask, with an even seal all around your eyes). If the image remains blurry after following the two above directions, you can also attempt to adjust the vertical height of the headset on your face, along with the horizontal position by moving it around manually. You should find that with the optimal vertical and horizontal position, the image should become clearer. We call this position, the sweet spot.
There are two types of head strap available with this headset, a soft fabric one and a hard plastic one, both can be adjusted in size to accommodate different head sizes. To adjust the soft fabric head strap you can horizontally move the two clips on the back of the strap, moving them closer together loosens the strap, pulling them apart tightens the strap. With the hard plastic head strap, there is a wheel on the back of the strap which can be twisted to tighten or loosen the headset. For both types of headstrap, there is an additional velcro top strap which can also be adjusted to change the vertical position of the headset on your face. Whichever style of head strap you have, the back of the headstrap should cup the underside of the back of your head. It should never be too tight or too loose, as this will make VR time uncomfortable. Be sure to take time adjusting the headset straps before use, to ensure the most comfortable time in VR.
The headset should have been provided to you with a full charge, giving around 2 hours of continual use. Plugging in the supplied wall charger to the headset (the charger and headset use USB-C ports), if the small LED light on the outside of the headset is green, you already have a full charge, if it is orange, it is charging, if the light is red, the battery is empty and requires charging.
If the headset has recently been used, you may find that it turns on automatically when placed on your face. However, if the headset hasn’t been used since it’s last full charge, or was turned off completely previously, you will need to first turn it on. To turn on the headset, press and hold the small raised button on the right hand side of the unit (it’s a small oblong button around 1cm in length). After pressing and holding the button, you should see a large white ‘O’ appear on the VR headset screen, along with an audible startup sound.
Depending on the color and whether they’re solid or blinking, the lights on your Quest headset and controllers will indicate the following:
Screen is on
Rebooting or turning on
Performing factory reset
Headset is plugged in (charging)
Battery is charged
Battery is charging
Battery is low
Battery is not charging
Controllers are on
Controllers are in pairing mode
This can be caused by two potential reasons:
1) The room is too bright (direct sunlight through a window) or too dark (night time use without lights turned on) causing the system to be unable to track its surroundings.
2) There are too many people walking around the user, or a lack of solid surfaces within 3 meters of the user, which stops the cameras from being able to accurately work out the VR users relative position in the room. When using the headset, always try to draw the curtains or blinds if there is strong sunlight coming through the window, or likewise, ensure that at least a few interior lights are on if using the headset in the nighttime. Finally, try to find a VR space with at least 2 square meters of space around the user, but no more than 8 square meters. There should be no other VR users or spectators within the primary user's VR playspace, as these will confuse the tracking system and potentially be in danger of accidentally being struck by the primary VR user.
Always try to make sure you are reading the exact dialogue you see on screen, remembering to speak as clearly and naturally as possible. Also, be sure that there is no background noise or conversation going on within the same room that you’re using the headset in, as this will confuse David.
There may be a temporary loss of internet connection to your headset, which will be indicated onscreen during the simulation. In this case, take off the headset and check the WiFi connection in your area.
If there is no on-screen indication of loss of internet connection but David still doesn’t respond, please restart the simulation by choosing the ‘Restart the Simulation’ option from the Help menu. If you continue to experience the problem, please contact the Metasim support team.
This can easily be corrected. Sit comfortably in your seat and face the direction you prefer, then press and hold the recessed menu button on the right controller (it has a white ‘O’ label on it). When you do so you will see a little timer animation around an ‘O’ on-screen in front of you, and the view will re-centre to your current seating position. You can do this as many times as you like until you find a position that best suits you.
Use the volume adjustment button underneath the right hand lower side of the headset, it is a long rocker button, pressing the end nearest to your nose turns the volume down, pressing the end nearest to the outside of the headset turns the volume up. There is also the option to plug in your own headphones into the headset and hear the sound through those, rather than through the headset speakers, if you prefer. The headphone socket for the headset is on the left hand side.
If you have any questions you can use the chat to contact us or hit us back at email@example.com
Yes, as you need to book a headset to use during the training.
Please get in touch with the contact person in your company. To check who's the point of contact for your company please log in to the Metasim portal.
Please send us an email to firstname.lastname@example.org.
Regrettably no, as the Metasim applications are installed and updated remotely only on headsets administered by the company’s IT department.
Please get in touch with the contact person in your company.
As many times as you want.
We are grateful for any feedback you share with us. Please send your feedback to email@example.com.
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